1. Cancellation Policy
1.1 Customers may cancel their order or service within 24 hours or days from the time of purchase, provided that the product or service has not already been delivered or has not commenced.
1.2 Cancellation requests must be submitted in writing through [specified method, e.g., email] and should include the customer’s name, order number, and reason for cancellation.
1.3 If the cancellation request is received within the stipulated cancellation period and the product or service has not been delivered or commenced, we will process the cancellation and issue a refund according to the terms outlined in our refund policy.
2. Refund Policy
2.1 Refunds will be issued based on the following conditions:
(a) Product/Service Not Delivered/Commenced: If the product has not been delivered or the service has not commenced, a full refund will be issued.
(b) Defective or Damaged Product: If the product received is defective or damaged, customers must notify us within 2 days of receipt. We may request evidence (such as photographs) to assess the damage. A full refund or replacement will be provided at our discretion.
(c) Cancellation Within Stipulated Period: If a customer cancels their order within the specified cancellation period, a full refund will be issued.
(d) Cancellation Outside Stipulated Period: If a cancellation request is received outside the stipulated cancellation period, a refund may be issued at our discretion, and it may be subject to a cancellation fee.
2.2 Refunds will be processed within 7 business days from the date of approval.
2.3 Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed upon.
3. Contact Information for Cancellation and Refund Requests
3.1 Cancellation and refund requests should be submitted to info@shivshakitrader.com
4. Changes to the Cancellation and Refund Policy
4.1 We reserve the right to modify or update this cancellation and refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
5. Customer Acknowledgment
5.1 By making a purchase, the customer acknowledges and agrees to abide by the terms and conditions of this cancellation and refund policy.
6. Return Policy
6.1 Return can be initiated within 7days from the order delivered
SHIPPING POLICY:
We will be processing all the orders with in been placed within 7-15days